Chairman of Provincial People’s Committee inspects Provincial Public Administrative Service Centre

The Ninh Binh Provincial Public Administrative Service Center was established by merging the Public Administrative Service Centres of three provinces (formerly Ha Nam, Nam Dinh, and Ninh Binh). To ensure the best possible service for the administrative procedures of organisations and individuals, the centre has three reception points located in Hoa Lu ward, Phu Ly ward, and Nam Dinh ward.

The centre’s reception and results delivery section consists of 59 official civil servants and 164 reserve staff (from 12 provincial departments and agencies and three central agencies in the province) assigned to work at the three reception and results delivery points of the centre.

The total number of administrative procedures currently being implemented in the province is 2,017 with 100% of administrative procedures publicly disclosed in line regulations.

In the first two months of 2026, the centre received a total of 82,851 applications. Of these, the number of online applications received was 74,837, reaching a rate of 90.32%. The total number of applications processed on time was 81,520; and 100% of fees and charges for administrative procedures were collected through electronic and cashless payment methods.

During his visit and working session at the Provincial Public Administrative Service Centre, Binh commended and acknowledged the sense of responsibility and efforts of the unit's staff over the past period, which have contributed to improving the quality of service for citizens and businesses and enhancing the province's investment and business environment.

Emphasising the province's determination to build a professional and modern administration, with citizens and businesses at the centre of service, herequested the Provincial Public Administrative Service Centre to proactively identify "bottlenecks" in the processing procedures to promptly propose solutions. Building a professional image, brand, and service style will create trust and satisfaction for people and organisations, he said.

In addition, it is necessary to focus on improving the quality of indicators, especially those that are still low in the set of indicators for guidance and management as directed by the central authorities.

At the same time, the centre needs tourgently review and upgrade the software system to ensure stable operation and best serve the needs of citizens and businesses. During operation, if overlapping or inadequate administrative procedures are discovered, the centre must proactively propose solutions for improvement, the official stressed./.